Privacy policy

Jecheon Bareun Visa Administrative Agent Office (the “Office”) values your personal data and handles it in accordance with applicable Korean law. This English text is provided for convenience; the Korean version prevails.

1. Personal data processed

When you submit an online Q&A question: nickname, category, title and content of the question, password (stored with one-way encryption). The title and the first two characters of the nickname are shown publicly; the content is protected by the password.
When you request a consultation booking (with your consent): name, phone number, topic and details.
When you consult us or entrust us with a matter (including visits and phone calls): name, name as in passport, nationality, status of stay, expiry dates of stay and passport, contact details, language, affiliation (employer or school), accompanying family members, and progress of the matter.
Collected automatically: IP address (stored only as a hash, used solely to prevent abuse, deleted after one day).
Visit statistics: pages viewed, how you arrived (e.g. search engine), country, device type and a visitor number (a random number stored in your browser). It is not linked to your name, contact details or any other information, and is stored only in a form that cannot identify you.

2. Purpose of processing

Replying to online questions
Confirming bookings and contacting you
Handling the administrative matters you entrust to us (immigration and stay applications, etc.), reporting progress and reminding you of expiry dates
Preventing spam and abuse, and keeping the website secure
Understanding how the website is used (statistics such as the number of visitors)

3. Retention period

Q&A questions and answers: one year from the date the question was posted
Consultation bookings: one year from the booking date (deleted automatically)
Clients who entrusted us with a matter: three years from the end of the matter (last activity)
Visit statistics: 6 months (automatically deleted afterwards). The visitor number stored in your browser is also replaced with a new one after 6 months.
Where another law requires a longer retention period, we keep the data for that period.

4. Provision to third parties

We process personal data only within the purposes above and provide it to third parties only with your consent or where the law specifically permits.
When you entrust us with a matter, we submit applications and documents to the Ministry of Justice (immigration offices) and other relevant authorities to the extent needed to handle it.

5. Outsourcing of processing

Supabase Inc.: website database and file storage (server location: Seoul, Republic of Korea)
Cloudflare, Inc.: website hosting and delivery, anti-spam check (Turnstile), delivery of notification emails
GitHub, Inc.: storage of database backups
We supervise these providers so that personal data is processed safely.

6. Transfer of personal data abroad

Recipient: GitHub, Inc. (USA, https://support.github.com) — Items: all data stored in the website database listed in section 1 — Purpose: backup in case of failure — When and how: once a day over an encrypted connection — Retention: same as the original; when the original is destroyed, it is also removed from the backups.
Recipient: Cloudflare, Inc. (USA, https://www.cloudflare.com/privacypolicy/) — Items: data sent when you use the website (IP address, what you enter) — Purpose: website delivery and security — When and how: each time you use the website, over an encrypted connection — Retention: as long as needed for delivery
If you do not want your data transferred abroad, you can consult us by phone or in person instead of using the online Q&A or booking. You can ask us to delete data you have already submitted using the contact details below.

7. Destruction

Personal data is destroyed without delay once the retention period ends or the purpose has been achieved.
Electronic files are deleted so that they cannot be recovered; paper documents are shredded or incinerated.

8. Security measures

All communication is encrypted (HTTPS), and Q&A passwords are stored with one-way encryption.
The database is backed up every day.

9. Cookies and similar technologies

To count visitors, we store one random number in your browser's storage (local storage). It cannot tell us who you are, and it is not used for advertising or for tracking you on other websites.
If you do not want this, delete or block this site's stored data (cookies and site data) in your browser settings, or open the address once with ?count=off at the end (e.g. jecheonvisa.com/?count=off). The stored number is deleted and visits from that browser are no longer recorded.
Right after you post a Q&A question, one cookie lets you view it for 10 minutes without the password. You can refuse cookies in your browser settings and view your question with the password instead.

10. Your rights

You may at any time request access to, correction or deletion of your personal data, or suspension of its processing, yourself or through a legal representative or authorised person.
Requests can be made by phone (010-8230-8880) or email (info@jecheonvisa.com). We will act without delay.

11. Data protection officer

Name: Kim Kyung-won (representative administrative agent)
Contact: 010-8230-8880, info@jecheonvisa.com

12. Remedies

For reports or advice about infringement of personal data, you may contact:
Personal Information Dispute Mediation Committee: 1833-6972 (www.kopico.go.kr)
Personal Information Infringement Report Center: 118 (privacy.kisa.or.kr)
Supreme Prosecutors' Office: 1301 (www.spo.go.kr)
Korean National Police Agency: 182 (ecrm.police.go.kr)

13. Changes to this policy

This privacy policy applies from 26 September 2026.